Shipping policy


Shipping Policy

Thank you for visiting and shopping at Dynamic Dungeon Designs!

  1. Shipment processing time

orders are processed within 2–3 business days of receipt if this is a general stock item. 

For custom-made orders please allow 7 - 14 days for your order to be processed, made and shipped Orders are not processed or shipped on Sundays, or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.


  1. Shipping rates and delivery estimates

All shipping charges for your order will be calculated and displayed at checkout.


All orders will be sent out using Royal mail tracked 24 delivery. 


Shipping rates are subject to change, any news of which will be posted on social media sites associated with Dynamic Dungeon Designs. 


  1. Shipment to P.O. box addresses
    Dynamic Dungeon Designs does not currently ship to P.O. box addresses.


  1. Shipment Confirmation and Order Tracking
    You will receive a Shipment Confirmation email with your tracking number (if applicable) once your order has shipped. The tracking number will usually be active within 24 hours.

  2. Damages
    Please refer to our returns policy



  1. International Shipping Policy
    We do ship outside the United Kingdom to Europe, Australia, America and other countries please ensure that the product is allowed in your country or state before purchasing. Please allow up to 7 days from shipping confirmation for your package to arrive


  1. Incorrect Shipping Addresses and Refused Delivery
    We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the courier service(s). If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
    Dynamic Dungeon Designs will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

  2. Missing or Stolen Shipments
    If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by alerting us at dynamicdungeondesings@gmail.com.
    We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. 


If you have any questions regarding this policy, please contact us at dynamicdungeondesings@gmail.com or via the contact us page on our website.